Our Policies inc Check in, Cancellation & Deposits
We are only a small business so cannot offer the flexibility of some big hotel chains. However because of that you get much nicer personalised accommodation at a much lower price.
1. Do I need to pay a damage deposit for my accommodation?
We do not currently charge a deposit to cover damages. If we think we need to we reserve the right to ask for one prior to you checking in.
2. Are we expected to clean the property before we leave?
No but we do expect you to have left the property generally clean and tidy and have done any washing up that may be required. Please also put your rubbish and recycling in the exterior bins. Thank you.
3. What time is Check in and Check out?
Check in is 3pm and check out is 11am. This give us time to turn around the apartments for the next guests. We might consider a late check out if you ask and there is no one arriving later than day but we cannot promise it. We reserve the right to make a charge if we choose to
4. I need to cancel what is your policy?
If you wish to cancel within 24 hours of booking we will give you a full refund as long as the stay is more than 14 days ahead. After this time we will only give a 50% refund up to 4 weeks before. Within 28 days we are not able to give you any refund sorry. For refunds please send us an email with you booking name and dates please. If you negotiated a discounted stay direct with us there is a no refund policy on cancellation for what ever reason if cancelled by the guest
5. I want to bring additional guests am I allowed?
Yes as long as it does not exceed the apartment capacity. Please let us know though by email so we can ensure the correct amount of towels are provided and that the room charge is correct.
6. We have been asked to leave our apartment why?
If we receive complaints from other guests about noise from your apartment or behaviour effecting other guest apartments then we will have no choice but to ask you to leave with immediate effect. We live locally and will enforce this without warning. You will not receive a refund either as you will be deemed as having terminated your own booking through unreasonable behaviour. We are not a party venue and will not tolerate drunken guests or noise in anyway. Please keep swearing to yourselves as well.
7. Can I bring my pet?
We do allow you to bring up to 2 well behaved dogs with you. We will make an additional charge of £25 per animal to cover the extra cleaning costs to ensure our next guests arrive to find the property as they would expect.
8. How many parking space are provided?
Each apartment generally has 1 space provided in the secure car park to the rear of the property. If you require more spaces for more cars we can arrange as many spaces as you wish at our nearby overflow car park just yards away in Spa Road. The cost is £10 per 24 hours. This can be arranged at any time before arrival. Just send us a message to get more details.